Business Diagnosis 1 of 6
Question 01 · Operations
Where does the day-to-day work actually live?
Orders, inventory, jobs, tasks — the things that keep the business running.
One system everyone works from
A few connected tools, mostly in sync
Mostly spreadsheets we update by hand
Scattered across spreadsheets, email, and memory
Question 02 · Operations
When a routine step needs to happen, what makes it happen?
A reorder, a follow-up, a scheduled job, a status update.
The system triggers it automatically
A mix — some automated, some manual
Someone has to remember to do it
It often slips until something breaks
Question 03 · Operations
If a key person were out for a week, could the operation keep running?
How much of how things work lives in one person's head?
Yes — it's documented and runs without them
Mostly, with a few bumps
It'd get shaky fast
No — too much lives in their head
Question 04 · Decision Intelligence
When you look at your numbers, what do they tell you?
Reports, dashboards, the figures you check to run the business.
What to do next — they point to the action
Why something moved, once I dig in
What happened, but not why
Honestly, I rarely have clear numbers to look at
Question 05 · Decision Intelligence
How do you find out when something's going wrong?
A customer slipping, a cost creeping up, a target about to be missed.
The system flags it early, before it's a problem
I catch it if I check the right report
I notice once it's already hurting
Usually a customer or a bad month tells me
Question 06 · Decision Intelligence
When a key number moves, how fast can you explain why and act?
From noticing the change to knowing the cause and the next move.
Right away — the cause and next step are clear
Within a day or two of digging
It takes real effort to piece together
Usually too late to do much about it

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